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My item is damaged. What should I do?
If an item is damaged, contact us within 14 days of delivery. Send a detailed description of the fault, preferably with photos, together with your name, phone number and order number.
We check all items before shipping. If the item was damaged in transit, report the transport damage to the pickup point where you collected the parcel.
You do not always need to return the item first. For cosmetic damage you can choose a replacement or keep the item with a discount. If we have no replacement in stock, we can offer a partial refund.
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