Frequently Asked Questions
Products
Most products are restocked on an ongoing basis, but delivery times from the manufacturer vary. When an item is out of stock, the button Notify me when available appears on the product page.
Click the button and enter your email address, and we will email you as soon as the item is back in stock. If you are logged in, your email address is registered automatically. If you want to know when the next delivery is expected, you are welcome to contact us.
How often items are restocked depends on the supplier. We receive deliveries from Veritas about once a month, Lie-Nielsen ships in batches and we order from Incra about once a year. You can also add the item to a wishlist in your account, where you can see whether it is in stock.
Yes, as a rule we only sell products we have in stock, unless stated otherwise on the product page. The stock status is shown on every product page.
If a product is still temporarily out of stock, we try to ship the complete order within a reasonable time. If that is not possible, we ship what we have, and the back-ordered item is sent separately once it has arrived.
We try to show product photos that are as accurate as possible, but the images should be seen as illustrations. Details such as colour, type of wood, finish and packaging may differ slightly from the item you receive, for example when the manufacturer changes the design.
If you are unsure about a detail, such as exact dimensions or what is included, you are welcome to contact us before you order. If the photo and the text show different dimensions, the text applies.
Ordering and payment
You can choose between several payment methods at checkout:
Swish
Card via Stripe: Visa, Mastercard, Maestro, American Express, JCB, UnionPay, Diners Club and Discover
Apple Pay and Google Pay
Bank transfer
Invoice is only offered to municipalities, regions, schools, museums and similar organisations. All purchases are made in Swedish kronor.
Invoice is only offered to municipalities, regions, schools, museums and similar organisations, not to private individuals or companies.
Choose Pay by bank transfer at checkout and state in the comment how the invoice should be sent and any other information we need, such as a reference or invoice address. The order is shipped straight away and the invoice is sent afterwards. You can also send your order to order@rubank-verktygs.se. An invoiced order can be collected in the store before the invoice is paid.
Payment terms for an invoice are 10 or 30 days, and late payment interest is 2% per month.
If you choose bank transfer, we ship the order once the payment has reached our account, which normally takes 1–3 days. State your order number and name with the payment so we can match it to the right order.
Bankgiro: 666-4825
IBAN: SE8450000000052331034125
BIC: ESSESESS
If the order has not been paid within 30 days it is cancelled.
Shipping and delivery
We ship orders continuously, and under normal circumstances your order is shipped within 1–2 working days. After that, the delivery time depends on the shipping method and country.
Within Sweden, delivery normally arrives the next day. No parcels are shipped on Fridays. Delivery to Denmark normally takes 2–3 days. Orders to Norway and countries outside the EU are shipped about once a week because of customs handling.
As a rule we only sell items that are in stock. If something is still on back order, it is sent separately once it has arrived. We are not responsible for delays caused by the carriers.
The shipping cost depends on the shipping method, country and weight, and you can see it in the cart before you confirm the order. The shipping price includes packaging.
You can also choose Pick up in-store and collect your order yourself in Västberga, so you pay no shipping.
Within Sweden you can choose between these shipping methods:
DHL Service Point or PostNord Service Point, where you choose the pickup point or parcel locker at checkout.
DHL Paket with delivery to the door for Swedish companies.
Pick up in-store in Västberga, with no shipping cost.
Returns and complaints
Yes, under Swedish distance selling law you have a 14-day right of withdrawal from when you received your parcel. Always contact us before returning the item and tell us which item it concerns, and we will send you a return label. The refund is made once the item has come back to us.
The item must be unused and in the same condition as when delivered, with labels, bags and packaging. You pay the return shipping and the shipping we paid for the delivery.
The right of withdrawal does not apply to items from the sale range.
Yes, you can exchange an item within 14 days of receiving the parcel, on the same terms as the right of withdrawal. Contact us first and tell us which item you want to exchange and what you would like instead.
The item must be unused and in the same condition as when delivered, and you pay the return shipping. Exchanges do not apply to items from the sale range.
If an item is damaged, contact us within 14 days of delivery. Send a detailed description of the fault, preferably with photos, together with your name, phone number and order number.
We check all items before shipping. If the item was damaged in transit, report the transport damage to the pickup point where you collected the parcel.
You do not always need to return the item first. For cosmetic damage you can choose a replacement or keep the item with a discount. If we have no replacement in stock, we can offer a partial refund.
About Rubank and the shop
The easiest way to contact us is by phone on +46 8 724 75 10 or by email at store@rubank-verktygs.se.
If your question concerns an order, always state the order number so we can find it quickly. We are also happy to help with questions about tools, product choice or technique.
Our opening hours are:
Monday–Thursday 9:00–16:00
Friday 9:00–13:00
We are located in Västberga in southern Stockholm:
Rubank Verktygs AB
Elektravägen 31
SE-126 30 Hägersten, Sweden
You can come here to collect orders placed in the online shop by choosing Pick up in-store at checkout. Opening hours:
Monday–Thursday 9:00–16:00
Friday 9:00–13:00
We protect your personal data in accordance with the GDPR and only store what is needed to handle the order: name, address, phone number, email address, products and IP address with date and time.
The data is only shared with shipping and payment companies. To show the correct VAT, we check which country you are visiting from. That information is only kept during your visit, for no more than 24 hours.
Tool advice
Which plane to start with depends on what you will do, but for most people a smoothing plane (No. 4) or a jack plane (No. 5) is a good first choice. The smoothing plane gives smooth surfaces, and the jack plane is a versatile plane for both rough work and truing edges.
Low-angle jack planes such as the Lie-Nielsen No. 62 and the Veritas low-angle jack are also popular all-round planes. A block plane is a good addition for end grain and chamfers. The guide explains how the hand plane is built and which types exist.
There are several good ways to sharpen chisels and plane irons: water stones, diamond stones, oil stones and sharpening machines such as Tormek. All give sharp edges, but they differ in speed, maintenance and price.
A honing guide makes it easier to keep the same angle every time. The most important thing is to find a method you enjoy and use often. The guide helps you choose.
Which water stone you need depends on how dull your edges are and how fine a finish you want. A common setup is a coarse stone around 1000 grit to shape the edge and a fine stone around 5000–8000 grit to polish it. For chipped edges you need a coarser stone too.
Water stones wear unevenly and need flattening regularly. The guide explains grits, brands and flattening.