Returns and complaints
Yes, under Swedish distance selling law you have a 14-day right of withdrawal from when you received your parcel. Always contact us before returning the item and tell us which item it concerns, and we will send you a return label. The refund is made once the item has come back to us.
The item must be unused and in the same condition as when delivered, with labels, bags and packaging. You pay the return shipping and the shipping we paid for the delivery.
The right of withdrawal does not apply to items from the sale range.
Yes, you can exchange an item within 14 days of receiving the parcel, on the same terms as the right of withdrawal. Contact us first and tell us which item you want to exchange and what you would like instead.
The item must be unused and in the same condition as when delivered, and you pay the return shipping. Exchanges do not apply to items from the sale range.
If an item is damaged, contact us within 14 days of delivery. Send a detailed description of the fault, preferably with photos, together with your name, phone number and order number.
We check all items before shipping. If the item was damaged in transit, report the transport damage to the pickup point where you collected the parcel.
You do not always need to return the item first. For cosmetic damage you can choose a replacement or keep the item with a discount. If we have no replacement in stock, we can offer a partial refund.
Contact us with the order number, ideally with a photo of what you received. This is how we solve it:
Wrong item – we send the right item and a return label for the wrong one
Something missing – we send what is missing
An extra item – you can keep it and pay for it, or send it back with a return label from us
Replacements to countries outside the EU are sent so that you do not pay extra customs or VAT.
It can happen that an item turns out to be out of stock when we pack, even though it showed as in stock. We then do this:
The rest of the order ships at once as a partial delivery, and the item is marked temporarily out of stock on the packing slip
The missing item ships at no extra cost when it arrives
If you do not want to wait, we credit the item and refund you. If you paid by Swish, we need your bank account details for the refund
Sometimes we have sent a newer version of the same product instead.
If you want to send an item back, just email us and we will help. This is how it works:
We send you a return label to print, or a number you give at your service point so they can print the label
Ship the parcel. Outside Sweden you may need to drop it at a post office rather than a parcel locker
The refund is issued once the item has arrived back with us
If you can visit our store, that is the easiest option, as we can sort out the return on the spot. If you received the wrong item or a damaged one, we can also send a replacement straight away and you return the faulty one.
If you have a problem with one of your power tools, contact us and we will check whether the warranty applies in your case.
If the machine needs repairing, it is usually sent to the manufacturer, and we handle the contact with them for you. If you collected the item from our store, you are also welcome to bring it in so we can look at the fault and replace it if needed.
No, we do not sell demo products as new. However, a package may sometimes have been opened to show the product to a customer in our store, so you might notice that the box has been opened.
If the product you receive is dirty or not in new condition, get in touch and we will arrange compensation.