Prices
We use fixed prices excluding VAT. Depending on the country of delivery, VAT is calculated, and the price is displayed both excluding VAT and including the applicable local VAT rate.
In the event of any price changes in the store, the price valid at the time of the customer’s order applies. In the event of obvious pricing errors, we reserve the right to cancel the order. We only accept Swedish kronor (SEK) in our store, so all purchases are made in SEK, and customers using other currencies may be charged currency conversion fees by their credit card issuer.
Information
To shop at Rubank Verktygs AB, you must be at least 18 years old; otherwise, you must have a parent or guardian’s consent to make a purchase. Orders placed in another person’s name without their consent, or in any other way that causes us to suffer financial or other harm, will be reported to the police.
We strive to provide as accurate and informative images of our products as possible, but we reserve the right to correct any printing errors, inaccuracies in information, and errors in specifications for all products and services in our product range. All images on our website are for illustrative purposes only; we cannot guarantee that an image accurately represents the product’s actual appearance.
Order Confirmation
An automatic order confirmation will be sent to the email address provided at the time of ordering. The order number on this confirmation must always be provided when contacting us regarding your order. Please verify that the email address provided is correct before placing your order, as all information will be sent to that address. We also send a text message to the phone number provided, which will include the email address you entered. If there are any errors, please contact us immediately so we can make the necessary changes. Please note that emails may end up in your spam folder.
Delivery Time
Rubank Verktygs AB ships orders on a continuous basis, and under normal circumstances, your order will be shipped within 1–2 business days. We only sell products that we have in stock (unless otherwise stated on the product page), but if a product is temporarily out of stock, we’ll see if we can ship a complete order within a reasonable time; otherwise, we’ll ship the remaining items, and the backordered items will be shipped separately once the product is back in stock. Rubank Verktygs AB is not responsible for delays caused by shipping carriers.
Unclaimed Packages
We reserve the right to charge 300 SEK for unclaimed packages/items to cover return shipping and handling costs. We will refund any excess amount using the same payment method used at the time of the order. If the order value is less than 300 SEK, no refund will be issued. We do not contact customers when a shipment is returned; instead, the customer must contact us to request a redelivery at an additional cost.
Shipping Cost
You’ll see the shipping cost in your shopping cart before you confirm your order. We use “Calculate VAT on shipping proportionally.” The applicable VAT rate is shown at checkout. For example, if you buy a book subject to 6% Swedish VAT, you’ll also pay 6% VAT on the shipping cost.
DHL Service Point
Orders are shipped via DHL Service Point within Sweden. You select which Service Point or Paketbox you’d like to pick up your package from at checkout. Certain products that result in packaging longer than 120 cm are classified as bulky and incur an additional shipping fee of 119 SEK (excluding VAT). The product descriptions indicate which items are subject to bulky shipping fees.
DHL Parcell Connect
We cannot choose whether the delivery goes to a home address, a Postbox, or a Service Point. In some country you can pick what Service Point or Postbox what is near by you.
Shipments to the rest of the Nordic countries (excluding Iceland), the Baltic states, and large parts of the EU are sent via DHL Parcell Connect. An additional customs fee of 110 SEK (excluding VAT) applies to deliveries to Norway and Åland; this fee covers only costs related to customs clearance on the Swedish side. Any other customs fees or VAT in the recipient’s country are paid by the customer/recipient.
Certain products that result in a package longer than 120 cm are classified as bulky and incur an additional shipping fee of 135 SEK, excluding VAT. The product descriptions indicate which items are subject to bulky shipping charges.
Rest of the World
We do not offer automatic shipping to all countries. If you live in a country that does not appear at checkout, please contact us and we will check if it is possible to add your country.
DHL Paket
Swedish businesses can choose DHL Paket for direct delivery. Individuals can use this shipping method but will be charged an additional fee of 35 SEK, excluding VAT.
PostNord
Orders are shipped via PostNord Service Point within Sweden and Norway. You select which Service Point or Package Box you’d like to pick up your package from at checkout.
In-Store Pickup
If you select “In-Store Pickup” instead of delivery via a shipping method, this means you’ll come to our location in Västberga to pick up your items. If you select the wrong option, the shipment will be sent at the applicable shipping rate, payable in advance. For orders that remain “unclaimed” for more than 6 months, the order will be canceled and no refund will be issued.
The shipping price includes packaging.
Complaints
If an item is damaged, please contact us no later than 14 days after delivery. We inspect all items before delivery. A detailed description must be sent to Rubank Verktygs AB. Please be sure to include your name, phone number, and order number. Damage incurred during shipping must be reported to the post office where the item was picked up.
Copyright & Cookies
All images and illustrations on Rubank Verktygs AB’s website are protected by copyright, and we ask that you respect this. This website uses cookies but does not store any personal information. Under the Electronic Communications Act, all visitors to a website must be informed about the purpose of cookies. A cookie is a small text file stored on your computer when you visit a website. The next time you visit the website, your browser can use it to display the pages according to your settings. If you do not want to allow cookies to be stored on your computer and disable this feature, the page will not display correctly, and you will not be able to shop with us.
Right of Withdrawal / Return Policy / Right to Exchange
Under the Distance Selling Act, you have the right to cancel your purchase or exchange your item within 14 days of receiving your package. Please note that the right to exchange or return does not apply when you shop from our clearance section. Always contact us before returning your item and specify which item is involved. The buyer is responsible for return shipping costs in the event of a cancellation or exchange, and the item must be unused and in the same condition as it was upon delivery. The customer pays the cost of return shipping as well as any shipping costs incurred by Rubank Verktygs AB. This also applies to the item’s labels, bags, etc.
Personal Data
Rubank Verktygs AB protects your customer data in accordance with the GDPR. We do not store any data beyond what is necessary to process the order. The information we store includes Name, Address, Phone Number, Email Address, Products, and IP address (date and time). We only share this information with shipping and payment providers. In light of the new EU regulation requiring that VAT be paid at your home country’s VAT rates, we perform a check using your IP address (and location services, if you consent) to display the correct VAT rate for the products. This information is stored only while you are visiting the e-commerce pages or for a maximum of 24 hours.
The General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council), abbreviated as GDPR, is a European regulation aimed at strengthening the protection of living, natural persons when personal data is processed within the European Union.
Payment Methods
If you are a company registered within the EU, you can enter your VAT number at checkout to receive a VAT-exempt order. This does not apply to Swedish companies. Select the customer group “EU VAT Business.”
Swish
We use an automated Swish payment system. You enter your phone number, and the payment details will appear in the Swish app.
Credit Cards
We currently accept Visa, MasterCard, Maestro, American Express, JCB, UnionPay, Apple Pay, Google Pay, Diners Club, and Discover via Stripe.
Invoice Payment
We offer invoices exclusively to municipalities, regions, schools, museums, and other similar organizations. Not available to individuals or businesses. Select “Bank Transfer” at checkout, and we will send an invoice and ship your order immediately.
The invoice payment terms are 10 or 30 days. If payment is not received by the invoice due date, a late payment fee (for business customers) will be charged, along with costs for payment reminders and debt collection as required by law.
Late payment interest is charged at 2% per month.
When placing your order, please specify in the comments section how you would like the invoice sent, along with any other information we need to process the invoice.
Bank Transfer
If you choose this payment method, we will not ship the order until the payment has been credited to our bank account. This typically takes 1–3 days. If payment for the order is not received within 30 days, the order will be canceled.
Please include the order number and your name with the payment.
Bankgiro number: 666-4825
IBAN: SE8450000000052331034125
BIC: ESSESESS
We are located in Västberga, Stockholm
Rubank Verktygs No. 1 AB
Elektravägen 31
12630 HÄGERSTEN
Corporate ID No. 556819-0176